Candour – the solution to improving quality in the NHS?

Do you think the duty of candour will be the solution to improving quality in the NHS? We’ll be discussing this at the Hilton Manchester Deansgate Hotel today at 5.30pm. Entry is free, and no need to register beforehand, so do come and join us

Hotel ExteriorThe Francis Report was published in February 2013. Robert Francis QC concluded that patients were routinely neglected by a NHS Trust that focused on cost cutting, targets and processes. Crucially, he criticised the fundamental structure of the NHS and the fact that staff who spoke out felt ignored, or worse, bullied.

Francis talked about the need for an obligation of ‘candour’ in staff, and that there needs to be a culture in the NHS where complaints are seen as an opportunity to learn and improve.

  • What are the practical implications of a “duty of candour”? Is it a realistic prospect?
  • What is it that will change the culture in the NHS, and who is ultimately responsible?
  • What does the new covenant need to look like between the public and the NHS in order to restore public faith?

Jeremy Lefroy MP for Stafford; Justine Whitaker, Senior Lecturer, University of Central Lancashire; Amanda Stevens, Partner, Irwin Mitchell and Medical Lawyer and Patient’s Rights and Laura Donnelly, Health Correspondent, The Telegraph will all be speaking.

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