Yesterday I was on the other side of the fence, trying to get through to the NHS Appointments desk at my local hospital to confirm an appointment for a family member. However the number in the letter took me to a mail box that was full and the forward divertion took me to a line that wouldn’t let me leave a message. Yet just now I have received a text from ‘NHS’, reminding me of the appointment. Brilliant. If only they had put a text number on the letter they sent to me – how about it Appointments People?!
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